When it comes right dow to it, there's no excuse for not providing great customer service to your customers. You don't need an MBA from an Ivy League school to be responsive. On the other hand if you have that MBA and you're not responsive, it's not worth the paper it's printed on.
I sometimes assume that everyone in a customer-facing role knows how important it is to provide a stellar customer service experience, but I'm constantly reminded that's not true. So I came up with this infographic to share exactly what I think it takes to provide that great service in terms of acceptable response times. I hope you find it useful.
Let me highlight a few things to keep in mind to optimize customer communications
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Your teammates and your customers are the most important people in your professional life - don't let them down by not responding to them when they need you.
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Don't forget Mehrabian's rule: 7% of communications are the words you say, 38% is vocal tones and modulation and 55% is body language. One thing I've learned working with people whose first language isn't English, keeping that Skype camera on improves communications signficantly.
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Here is an excellent resource on email etiquette from HubSpot: 30 Email Etiquette Tips For Avoiding Sloppy Emails.
How To Provide A Stellar Customer Service Experience (Infographic)
Not that difficult, is it? Use these tips and you will have happy customers that know you will go the extra mile for them.
