How one small business owner killed the goose that laid the golden egg.
Like many of you, I'm an SMB business owner. I love my customers - they're what gets me up in the morning. I generally like and care about them and do everything I can to help them be successful. They weren't easy to get, so my mission is to do everything possible to keep them.
I also believe in John Lennon's "karmic wheel". I think it's important to help people without expecting anything in return. Unfortunately, sometimes no good deed goes unpunished. I wanted to share an experience from my career as an example of how not to conduct yourself when someone generously refers you to a source of new business.
Don't let these things happen to you.